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Conditions of Sale and Terms of Use


    1. Application of Terms
    2. Orders
    3. Price
    4. Payment
    5. Delivery
    6. Returns
    7. Retention of title
    8. Exclusion of jurisdiction
    9. Computer Freedoms

Need clarification, please contact us via email: [email protected]


The seller is defined below as Heart Jacking, located in VOIRON, FRANCE.

The company was established by Mr. TETE and the buyer is defined below as the company or person signing and accepting all of these terms and conditions.

The purchaser is assumed to have the capacity to accept a contract under the conditions described below. The buyer acknowledges having read these Terms and Conditions before placing the order.

General conditions of sale apply exclusively to all sales made on HEART JACKING websites, both on its own behalf and on behalf of his constituents. All other conditions are solely the responsibility of the seller after getting written confirmation from him. These terms and conditions may be changed at any time without notice by HEART JACKING.

Article 2 - ORDERS

Orders are effective from the date of reception of payment. If, despite the vigilance of the seller he still could not meet the delivery date specified , the purchaser may obtain rescission of the sale. It is then refunded if desired.

The Heart Jacking company tries to deliver to the buyer as soon as possible. The buyer will receive it within 1 to 2 weeks except in exceptional cases. Custom products (listed on the website as such, or with a different attribute that is noted on the base of the product) may have a longer period of 3 to 4 weeks. However, this time may be longer depending on the case, for example, products, or periods of the year : the buyer understands and accepts. The buyer declares to trust the seller in the selection of elements that they did not define themselves, eg a speckled background for a cap.

Article 3 - PRICE

All prices quoted on the website of the seller are net, inclusive of all taxes, excluding shipping costs, which will be shown before the validation of the order by the buyer, or customs fees.

Prices may be subject to promotions, sales and other price reductions. Similarly, sponsorship and loyalty programs are likely to affect the price of the item.

Article 4 - PAYMENT

Payment of the full price must be made when the buyer confirms his order. To make the order, the buyer has multiple payment options: debit and credit card, Paypal, bank transfer.

The buyer guarantees the company HEART JACKING that they have the required permission to use the payment method they chose during the registration of the order.

The HEART JACKING company reserves the right to suspend or cancel any order and/or delivery, no matter the nature or stage of completion, in case of problem of payment.


The purchaser having taken knowledge of the products and their characteristics, he has under his sole responsibility carried his choice on the products being the subject of his order. In case of unavailability, and without calling into question what is indicated in Article 2, Heart Jacking can provide a good or service of equivalent or better quality and price.

Article 6 - DELIVERY

·         GENERAL RULES :

The products will be delivered to the address indicated by the buyer when ordering. In
 order to enable the dispatch of the ordered products to the buyer, the company Heart Jacking works with the classical postal services. Heart Jacking can send the package by any tracked means. If the buyer wishes a specific form of shipment, or additional insurance, he can inform the seller of this as soon as the order is placed, and the seller will then make the necessary arrangements.
The characteristics of the postal services we have selected are as follows: the buyer is delivered by his postman. In the event of absence, either the postman deposits the parcel in the letter box if the size is good, or the buyer or the recipient of the product ordered can collect the parcel at the nearest post office, for a period of fifteen days.


Heart Jacking is able to give you a tracking number.  In the event of damage due to transport for example, or other rare cases, it may be necessary to open a dispute at the post office and report these incidents to [email protected] within 7 days, stating the said claims or reservations.


In case of delivery of a product that does not correspond to the order, the buyer must make his claim within 7 days from the delivery of the package.
Complaints must be sent by e-mail to the following address:
[email protected], from the e-mail address registered on the site, and must include :

o    the Buyer's contact details

o    the relevant order number

o    product references

o    the reasons for the complaint

Products returned by the buyer must be returned within seven working days from the date of the return authorization. In accordance with the law, personalized products, lingerie products and generally speaking, tight textiles, "morphsuit" type disguises cannot be returned... In defect, Heart Jacking will not proceed to any exchange, credit of credit or refunding of the products thus ordered. Any product must be returned at the expense of the buyer in its condition, with labels, and include all the product and its accessories in perfect condition for resale. The products must be returned in a followed letter adapted to the weight of the products if less than 500g, or in colissimo adapted to the weight of the products if more than 500g.

·         DEADLINES :

The services selected by Heart Jacking are traditional postal services. An intra-France parcel allows a delivery within an average time of 48H-72H for France, and 4-6 days for the rest of Europe from France.
The order of departure is given by the company Heart Jacking after complete collection of the price of the order. The buyer accepts that the goods travel at the risk and peril of the recipient. If compensation from the carrier was paid after a claim to Heart Jacking, the latter will pay it to the buyer.


For any return of merchandise, the customer must contact HEART JACKING within 7 days following the reception of the parcel, specifying name, first name, order number, and the articles he wishes to return. HEART JACKING does everything possible to ensure that you are satisfied with your order.
If, despite the precautions taken, an article does not suit you, you can exercise your right of withdrawal, in accordance with the law for confidence in the digital economy. You have a period of seven clear days, without having to justify your choice or pay anything other than the return costs.


In accordance with the law, the transfer of ownership of the goods delivered to the buyer will take place only after full payment of the price.


In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify any personal data concerning you.

In case of dispute, the court of Grenoble (38) will have sole jurisdiction.